Privacy Policy

This Privacy Policy ('Policy') describes how fv66 ('we', 'us', or 'our') collects, uses, stores, and shares information about you when you access or use the fv66 website, mobile platform, games, betting services, and all related features (collectively, the 'Platform'). fv66 is an online betting and casino platform designed for the Bangladesh market.

By registering an account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately. This Policy should be read alongside our Terms & Conditions, which govern the overall use of fv66.

1. Information We Collect

We collect several categories of information depending on how you interact with our Platform. This includes information you provide directly, information generated automatically by your use of the Platform, and information obtained from trusted third parties where applicable.

Information You Provide Directly

• Registration details: full name, date of birth, gender, email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh).
• Identity verification documents submitted during KYC: National ID card, passport, driving licence, and proof of address such as a utility bill or bank statement.
• Financial information: payment method details including bKash account number, Nagad number, Rocket number, Upay number, or card details (Visa / Mastercard) used for deposits and withdrawals.
• Communications: messages, emails, live chat transcripts, and support tickets you send to our customer support team.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on each page, game sessions played, betting history, click patterns, and navigation paths within the Platform.
• Cookies and similar tracking technologies: session cookies, persistent cookies, and analytics identifiers used to recognise returning users and improve your experience.

Information from Third Parties

• Payment processors: transaction confirmation data returned by bKash, Nagad, Rocket, Upay, Visa, and Mastercard to verify that a deposit or withdrawal was completed.
• Identity verification providers: responses from third-party KYC services we engage to authenticate your government-issued identification documents.
• Fraud and risk management partners: flagged transaction or behavioural data shared by fraud detection partners to protect the integrity of the Platform.

2. How We Use Your Information

fv66 uses the information we collect for the following purposes. We process only the minimum data necessary for each purpose and do not use your information for any purpose incompatible with those listed below:

• Account creation and management: to register your account, verify your identity, maintain your profile, and manage your session securely.
• Financial transactions: to process deposits via bKash, Nagad, Rocket, Upay, or card, verify payment method ownership, and facilitate withdrawals back to your registered account.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support service.
• Legal compliance: to meet our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming regulations, and to respond to lawful requests from competent authorities.
• Platform improvement: to analyse usage patterns, diagnose technical problems, test new features, and enhance the overall user experience of fv66.
• Promotions and communications: to send you relevant bonus offers, seasonal promotions (such as BPL season or Eid specials), and important service updates — but only where you have opted in to marketing communications or where permitted by applicable law.

3. Legal Basis for Processing Your Data

fv66 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: processing required to perform our contract with you — specifically to operate your account, process transactions, and deliver the betting and gaming services you have requested.
• Legal obligation: processing necessary to comply with applicable laws and regulatory requirements, including AML, KYC, and responsible gaming obligations.
• Legitimate interests: processing necessary for our legitimate business interests, such as fraud detection, platform security, and service quality improvement, provided these interests are not overridden by your rights.
• Consent: where we rely on your explicit consent, such as for optional marketing emails or non-essential cookies. You may withdraw consent at any time by contacting support or adjusting your browser settings.

4. Sharing Your Information

fv66 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers to support Platform operations, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification partners, fraud detection services, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only as instructed by fv66 and to maintain appropriate security standards.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of fv66, its users, or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving fv66, your personal data may be transferred to the relevant successor entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

fv66 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device that allow us to recognise you on return visits and personalise your experience. We use the following categories of cookies:

• Strictly necessary cookies: essential to the operation of the Platform — for example, keeping you logged in during an active session, maintaining your currency preference, and enabling the cashier to function correctly.
• Performance and analytics cookies: used to collect anonymous statistical data about how users interact with the Platform, helping us identify popular content, diagnose errors, and measure the effectiveness of new features.
• Functional cookies: allow the Platform to remember your preferences such as language setting, last visited game category, and display customisations, to provide a more personalised experience on your next visit.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to work correctly.

6. Data Retention

fv66 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account information and transaction records are retained for a minimum of five (5) years following account closure to satisfy AML and regulatory obligations; identity verification documents are retained for five (5) years after the end of your relationship with fv66; communication records and support tickets are retained for two (2) years; cookie and analytics data is retained for a maximum of thirteen (13) months.

When your personal data is no longer required, fv66 will securely delete or anonymise it in accordance with industry best practices. Upon account closure, data not subject to a legal retention obligation will be deleted within thirty (30) days of the closure request being processed.

7. Your Data Rights

As a user of the fv66 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all valid requests within thirty (30) days.

• Right of access: you may request a copy of the personal data fv66 holds about you, along with information about how it is processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations fv66 must satisfy.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though such objection may limit your ability to use certain Platform features.
• Right to data portability: where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

fv66 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive. We may ask you to verify your identity before processing a request to ensure we release data only to the rightful account holder.

8. Security of Your Data

fv66 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure encrypted storage of sensitive data at rest, access controls ensuring only authorised personnel can access personal data on a need-to-know basis, regular security assessments and penetration testing of Platform infrastructure, and two-factor authentication options available to all registered users.

Despite these measures, no method of transmission over the internet or method of electronic storage is one hundred percent secure. fv66 cannot guarantee absolute security of your data but commits to notifying you and relevant authorities promptly in the event of a confirmed data breach that affects your personal information, in accordance with applicable law.

9. Third-Party Links

The fv66 Platform does not contain links to external third-party websites. Should any promotional partner content or game provider interface direct you to an external domain, please be aware that fv66 has no control over the content, privacy practices, or security of those external sites. We encourage you to review the privacy policy of any third-party service before providing your personal information to it.

10. Children's Privacy

The fv66 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to fv66, please contact us immediately at [email protected]. Upon receiving such a notification, we will promptly delete the relevant account and all associated personal data without undue delay.

11. Changes to This Privacy Policy

fv66 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised Policy on this page with an updated 'Last updated' date. Where the changes are significant, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

Your continued use of the fv66 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please stop using the Platform and contact our support team to request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fv66 handles your personal data, please contact our dedicated privacy support team. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]